Refund & Cancellation Policy

Printing is produced to order. You may cancel for a full refund any time before your job enters production. Once production has started, we refund the portion of the job that has not yet been printed.

Completed, correctly produced custom print work is not returnable. If your order arrives damaged, defective, or does not match the approved proof, contact us within 7 days and we will reprint it at no cost or refund it in full.

Errors in customer-supplied artwork (spelling, layout, resolution, colors outside the approved proof) are not eligible for a free reprint, but we'll always work with you on a fair solution.

The Monthly Invoice Service ($400, billed every month) and the Weekly Invoice Service ($100, billed every 7 days) renew automatically until cancelled. You can cancel any time from the billing portal or by contacting us.

Cancelling stops future renewals. Service continues through the end of the period you've already paid for. Partial periods are not pro-rated or refunded, except for a duplicate or clearly erroneous charge, which we refund in full.

If a renewal payment fails, your card issuer is retried automatically for a short period. If it still doesn't clear, the subscription is cancelled and service pauses until a new payment method is added.

Call (901) 799-6055 or email tbgprintshop@gmail.com with your order or invoice number. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank.

Please contact us before disputing a charge. Nearly every issue can be resolved faster directly with the shop than through a bank dispute.